FAQ

• POSTERS Original
  Sizes can be chosen from A series (A0 to A2) and B series (B0 to B2). Some sizes may not be available depending on the poster. Please check each product page for details.
• Archive Collection
  Each poster has different sizes. Please check each product page for details.

We offer a framing service for our posters as an option. Simple aluminum frames which complement the posters are available in 4 colors.

• Color: Hairline Silver, Hairline Gold, Black, White
  * Only wooden frames are available for A0 and B0 sizes.

For more information about framing, please see Framing Service section in ABOUT.

The product images are displayed as close as possible to the actual posters, but the appearance may vary depending on the model and settings of your device. Please note that the color tone in real life may not completely match.

The UV inkjet printing that we use to print POSTERS Original posters has great friction resistance. It uses ultra-violet lights to instantly cure weatherproof ink as it is printed, providing strong durability against deterioration by direct sunlight and other causes. However, this does not mean that all deterioration of the fabric will be prevented. For Archive Collection, we use different papers and printing methods depending on the poster. Please refrain from displaying the posters for a long period of time under strong light that contains ultraviolet light. We also recommend acrylic framing to protect the poster.

If you hope to have the poster framed, see the Framing Service section in ABOUT.

For customers who purchase only posters, the delivery will be in a cardboard box package. If you would like to store it as is, avoid humidity or exposure to direct sunlight. As framing can minimize damage caused by aging deterioration or oxidation, it is highly recommended especially for one-of-a-kind, fragile or invaluable pieces.

If you hope to have the poster framed, see the Framing Service section in ABOUT.

Payments can be made by credit card and PayPal.

• Credit card payments
  Available payment methods include VISA, MASTER, JCB and American Express.
  * Your spending limit will depend on the contract you have with your credit card company.
• Shop Pay payments
• Google Pay payments
• PayPal payments
  The spending limit is 1 million Japanese Yen.
• Apple Pay payments
  To display the Apple Pay button, you need to use Safari with iOS 12.1 or macOS 10.14.1 on one of the following devices:
  -iPhone (SE, 6, 6 Plus, or later)
  -iPad (Pro, Air 2, Mini 3, or later)
  -Apple Watch
  -MacBook Pro with Touch ID
  -All Mac models (2012 and later) and iPhone or Apple Watch with Apple Pay enabled

「The order confirmation email will be sent from the email address shop@posters-ofs.jp.
Please change your settings to enable receiving mails from “@posters-ofs.jp” so that it does not register as spam.

If you still have not received the order confirmation email or would like to check your order details, please contact us via the Inquiry Form.

• Domestic shipping: Applicable for all products
  Products will be shipped by Yamato Transport or Seino Transportation. Please note that the date and time of delivery cannot specifically be requested.
• International shipping: Only applicable for products without framing (sent rolled up)
  Products will be shipped by EMS (Express Mail Service). Shipping is limited to countries and regions that can handle the EMS maximum package size (maximum: length 1.50 meters for any one dimension, length and girth combined 3 meters, weight 30kg). Handling may be restricted in some countries and regions. For international shipping, customers are responsible for the customs duty, customs clearance fees and taxes where applicable. The carrier will pay for the customs duty and applicable taxes on behalf of the customer. This will be claimed from customers with a service fee upon arrival of the delivery. Please note the carrier will claim these costs upon delivery.

To check EMS package sizes that can be handled in each country and region, please visit Japan Post website.

* We cannot provide shipping to the customer’s overseas addresses for those who live in Japan or to the customer’s domestic addresses for those who live abroad.

Customers are responsible for all shipping fees for both domestic and international shipping. For international shipping, the carrier will pay for the customs duty and applicable taxes on behalf of the customer. This will be claimed from customers with a service fee upon arrival of the delivery. Please take note of this before placing an order.

For more details regarding shipping fees, please visit the following pages.
Available poster sizes and shipping fees.

* We cannot provide shipping to the customer’s overseas addresses for those who live in Japan or to the customer’s domestic addresses for those who live abroad.

You cannot change your delivery address via the website after confirming your order. Please contact us via Inquiry Form.
*Please note that the delivery address cannot be changed if we receive your inquiry after the product has been shipped.

After receiving the package, please open immediately and check the condition of the product. We will accept returns or exchanges if the request is made within 7 days of receiving the package. Please note that we can only accept returns or exchanges if one of the following conditions is applicable.

1. When the products have any defects
2. When the product that arrived does not match your order
3. When it is obvious that the product was damaged during its delivery

For any questions about a return, please contact us via Inquiry Form.

POSTERS issues a digital certificate for its original posters through Startbahn Cert., a certificate-issuing service developed and operated by Startbahn, Inc.. This certificate safely tracks and manages all the records of artworks on a blockchain. Once the artwork arrives, an owner can scan the IC Tag on the enclosed certificate with his/her smartphone to view the recorded information and certify the ownership of the artwork.

For more information about Startbahn Cert., visit the following page.
https://startbahn.io

User guide for Startbahn Cert. is available on the following page.
https://help.cert.startbahn.io/hc/en-us/categories/1500000092441

For additional support and questions, please contact Startbahn, Inc. via the following page.
https://cert.startbahn.io/en#inquiry

Account registration on Startbahn Cert. is required for the purchase of POSTERS Original posters. You can do so when placing an order. When the poster is printed, the owner is registered as POSTERS on a blockchain. We will switch the ownership to you during the time between the purchase and the delivery. This will link your membership information with the product information. This information will be recorded on a blockchain and will be accessible from devices such as smartphones.

Creating an account (Signing up)
https://help.cert.startbahn.io/hc/en-us/articles/360048798633

Logging in
https://help.cert.startbahn.io/hc/en-us/articles/360050478714

You can use your smartphone to scan the IC tag on the certificate that comes with the POSTERS Original posters to view the certificate information that has been recorded on a blockchain.

For instructions on how to read the IC tag, visit the following page.
https://help.cert.startbahn.io/hc/en-us/articles/360047800654

For details about certificate information, visit the following page.
https://help.cert.startbahn.io/hc/en-us/articles/360048081494-Blockchain-Certificate-Viewer

You can use your smartphone to scan the IC tag on the certificate that comes with the POSTERS Original posters to view the certificate information, as well as to certify the ownership of the artwork. The certificate will also be required when transferring the poster, so please keep it in a safe place. Following the rules stated in Startbahn Cert. when purchasing and reselling the artwork will contribute to the respect and support of the artist’s will.

For details, visit the following page.
https://help.cert.startbahn.io/hc/en-us/articles/360048350234

When transferring or reselling the artwork to the next owner, you need to process the transfer of the digital certificate in Starbahn Cert. and send the artwork to the next owner accompanied by the physical certificate with the IC tag.

For the procedure to transfer or resell, please visit the following pages.
https://help.cert.startbahn.io/hc/en-us/articles/360048942173

The registration confirmation email will be sent from the email address shop@posters-ofs.jp.
Please change your settings to enable receiving mails from “@posters-ofs.jp” so that it does not register as spam.

To confirm your membership, please contact us via Inquiry Form.

You cannot change your membership information such as the email address and postal address on the website. Please contact us via Inquiry Form.

Please click “Forgot your password?” in the login page and enter your registered email address and click Recover button. Please access the password reset page from the link provided in the automated email to create a new password.

You cannot delete your membership information on the website. Please contact us via Inquiry Form.

We hope customers will keep possession of our posters created from the heart by the artists for as long as possible, though we understand that there may be times when they are transferred to family or friends, or resold for various reasons. In this case, please transfer the ownership and change the owner on Startbahn Cert. If this process is not completed, the ownership on a blockchain will not be updated and will remain as the previous owner. Please make sure to transfer the ownership in order to keep track of the artwork’s provenance as well as to continue to preserve its value.

For instructions on how to transfer the ownership, visit the following page.
https://help.cert.startbahn.io/hc/en-us/articles/360048942173

* Please refrain from reselling immediately after your purchase.

The scope of the use of copyrighted works depends on each artist and artwork. For more information, please see the Terms and Conditions of the artwork which is included in the digital certificate.